DreamOnline, Inc. (hereinafter referred to as " DreamOnline, we or our ") operates various information service businesses, including system development and web service development, under our corporate philosophy: "Developing software that brings joy to individuals, businesses, and society." In the course of conducting these diverse business activities, we handle various types of information, including personal information. Recognizing that protecting and properly managing personal information is a significant social responsibility, we have established the following privacy policy.
We are committed to implementing this policy company-wide and engaging in privacy protection activities. To ensure the strict management of all personal information entrusted to us in the course of our business operations, we have defined this privacy policy as a code of conduct to be adhered to by all executives and employees. We will work to ensure its strict compliance.
Furthermore, we adhere to the Japanese Industrial Standard JISQ15001: "Personal Information Protection Management Systems—Requirements," as well as relevant laws, guidelines established by the government, and other norms concerning the handling of personal information.
We implement the following measures to ensure the appropriate handling of personal information:
We handle the personal information of our customers, shareholders, business partners, and employees (including job applicants) in accordance with our "Privacy Policy," ensuring proper management and protection. Personal information will be used for the following purposes:
| Types/Details of Personal Information | Purpose of Use | Disclosure Categories |
|---|---|---|
| Customers
・Name
・Email Address |
・To provide information about our services and products. ・For contract and application processing. ・For billing and payment collection. ・To deliver products or services. ・For quality control and after-sales service. ・To improve products and services. ・To respond to inquiries. ・For purposes agreed upon at the time of data acquisition. ・To provide information to collection agencies for debt recovery purposes. |
Disclosure |
| Business Partners
・Name
・Email Address ・Affiliation (Company/Department) |
・For communication and responses related to development requests. ・For communication and procedures related to business operations and contracts. ・For communication and responses regarding public relations activities. ・To provide various announcements and information. ・For accounting and financial operations. |
Disclosure |
| Job Applicants and Employees
・Name
・Email Address ・Date of Birth ・Address ・Career Information (e.g., Resume, Work History) |
・For recruitment and selection processes. ・For personnel management, attendance tracking, salary and bonus administration. ・For the management of employee benefits, health, and workplace safety. ・To facilitate interactions with business partners. |
Disclosure |
| Individuals Requesting Disclosure
・Name
・Email Address ・Date of Birth ・Address ・Identification Documents (for identity verification) |
・To respond to requests for disclosure, correction, deletion, or other actions related to personal information. | Disclosure |
| Website Users
・Name
・Email Address ・Gender ・Age Group |
・For user registration of the services and products provided by our company. ・To respond to inquiries, complaints, and consultations. |
Disclosure |
| Facility and Network Security |
・For the safety and security management of our facilities and networks. | Disclosure |
| Personal Information Handled in Customer Systems
・Name
・Gender ・Date of Birth ・Email Address ・Affiliation (e.g., Company/Department) Other Details: Additional information may vary depending on the specific business operation. |
・To perform tasks such as data migration, maintenance, and other operational activities. | Non-Disclosure |
We do not provide personal information to third parties except in the following cases:
・When Required by Law
Disclosure is necessary to comply with laws and regulations.
・When Necessary for the Protection of Life, Body, or Property
Disclosure is essential to protect someone's life, body, or property, and obtaining the individual's consent is difficult.
・When Necessary for Public Health or Child Welfare
Disclosure is particularly important for improving public health or promoting the sound development of children, and obtaining the individual's consent is difficult.
・When Cooperating with Government Authorities
Disclosure is required to cooperate with a national or local government agency, or its designee, to perform duties prescribed by law, and obtaining the individual's consent could hinder the execution of those duties.
To protect personal information, we implement and maintain the following safety management measures:
・Establishment and Improvement of Systems
We establish and continuously improve our internal systems for personal information protection.
・Employee Education
We provide regular training and education to employees to enhance their understanding and practices regarding personal information protection.
・Access Control
We manage access to areas where personal information is handled, including entrance and exit controls for such areas. Access to personal information is restricted to authorized personnel only.
・Information Security Measures
We implement information security measures such as installing antivirus software and monitoring for threats to prevent data breaches.
・Disposal of Personal Information
Personal information that is no longer retained is disposed of or deleted securely and appropriately.
・Auditing and Continuous Improvement
We conduct regular internal audits and engage third-party organizations for external audits to evaluate and improve our personal information protection systems.
Through these measures, we strive to prevent data breaches and ensure the secure handling of personal information. Additionally, we are committed to maintaining and improving our personal information protection systems on an ongoing basis.
（１）Requests for Disclosure, etc.
For requests regarding disclosure, etc., please send the designated application form along with the required documents to the address below via a traceable mailing method, such as registered mail. Kindly indicate "Disclosure Request Documents Enclosed" on the envelope. (Disclosure, etc., includes notification of purpose of use, disclosure, correction, addition, or deletion of content, suspension of use, erasure, and suspension of provision to third parties.)
（２）Documents to Be Submitted for Requests for Disclosure, etc.
If you wish to make a request for disclosure, correction, or cessation of use of personal information, please download the application form below, complete all the required information, and send it along with the identity verification documents to the address provided.
● Personal Information Purpose Notification, Disclosure, Correction (Amendment), or Suspension of Use Application Form
● Identity Verification Documents
A copy of a document that proves the identity of the individual (e.g., Driver's license, Passport, Health insurance card, Individual number card, Basic Resident Registration card, etc.).
※Additional Requirements for Requests Made by a Representative
（３）Response Methods, Fees, and Collection Methods for Requests for Disclosure, etc.
For requests for disclosure, etc., requiring a written response, please mail the "Personal Information Purpose Notification, Disclosure, Correction (Amendment), or Suspension of Use Application Form" to the Personal Information Protection Manager at the address specified above.
Fees for Notification of Purpose of Use or Disclosure:
If the response is provided in writing, a fee of 1,000 JPY is required.
Please enclose stamps worth 1,000 JPY along with the application form when sending it to the Personal Information Protection Manager.
（４） Written Response Method for Requests for Disclosure, etc.
Responses to requests will be sent to the address listed in the application form via restricted delivery mail (本人限定郵便) to ensure it reaches the verified individual.
（５）Purpose of Use of Personal Information Obtained Through Requests for Disclosure, etc.
The personal information obtained in connection with requests for disclosure, etc., will be used solely for the purpose of processing and responding to the request.
Retention of Submitted Documents:
Documents submitted for the request will be securely disposed of within six months after the response to the request is completed. These measures ensure compliance with data protection standards while safeguarding the privacy and rights of individuals.
※Reasons for Non-Disclosure of "Retained Personal Data"
In the following cases, we may decide not to disclose retained personal data. If non-disclosure is determined, we will notify the applicant with the reason for the decision. Please note that the prescribed fee will still apply, even in cases of non-disclosure.
Cookies are small text files that enable users to utilize websites more effectively.
On our website and applications, we use cookies to provide better services by:
・Displaying content and advertisements tailored to users.
・Providing social media features.
・Measuring advertisement impressions and click counts.
We also collect information about how users interact with our site and share this data with our partners in social media, advertising, and data analytics. These partners may combine the data collected here with other information that users have provided to them or that they have collected through their services.
Disabling Cookies
Users can disable cookies in their browser settings if desired. For instructions on how to disable cookies, please refer to the help section of your browser.
Our website uses Google Analytics, a service provided by Google, Inc., to analyze user activity on our site and improve the quality of our services. Google Analytics collects data through cookies and generates reports on website and app usage trends.
You can refuse the use of cookies by Google Analytics by clearing or blocking cookies through your internet browser settings. However, please note that some features of our website may become unavailable if cookies are disabled.
For more details on how Google Analytics collects and uses data, please refer to:
・Google Analytics Terms of Service
・Google Privacy Policy
If you wish to stop Google Analytics from analyzing your site usage data, you can install the Google Analytics Opt-out Browser Add-on provided by Google. This tool allows you to disable data collection in your browser.
・Google Analytics Opt-out Add-on
By using these options, you can manage your preferences regarding the collection of access data through Google Analytics.
※The original version of this document is written in Japanese. In the event of any discrepancies between the English translation and the original Japanese text, the original Japanese version shall prevail.